Shipping Policy

At Cabo Eletro, we ship electrical materials, industrial automation components and maintenance items (MRO) across Brazil and worldwide, with electronic invoicing (NF-e) and fast dispatch. Below is everything you need to know about how we ship your order.

By purchasing from our online store, you agree to the terms set out in the Privacy Policy and the Terms and Conditions, as well as the guidelines below.

1. General shipping information

We ship to Brazil and worldwide. Within Brazil, we dispatch via Correios (Brazilian postal service) and partner carriers. For international orders, we use Correios (international service) and global logistics operators such as FedEx, DHL and UPS. The choice of international logistics operator is at Cabo Eletro's discretion.

Shipping options, costs and lead times may vary depending on the destination (postal code or country) and the weight and dimensions of the order. For international shipments, see the specific section below.

2. Payment and approval

Card payments are usually approved instantly. However, there is a possibility that the transaction will be subject to review by the Cartpanda team, the company responsible for our payment system. In these specific cases, approval may take up to 48 hours.

Order processing and dispatch only begin after payment confirmation.

3. Electronic invoice (NF-e)

After payment is approved, an electronic invoice (NF-e) is issued and accompanies the purchased item.

4. Processing and dispatch time

After payment is confirmed by our finance team, we ask for up to 1 business day to dispatch the products (which may extend to up to 3 business days in specific cases), Monday to Friday, excluding weekends and public holidays.

During periods of high demand or promotions, the processing time may be slightly longer. We will notify you of any delay.

5. Shipping costs

Shipping costs are calculated based on the destination, the weight and dimensions of the order, and are shown at checkout or in the quote.

For domestic orders, free shipping is available on purchases above R$ 3,000.00. For international orders, free shipping is not available; the shipping cost is always calculated and shown at checkout based on destination, weight and dimensions.

6. Estimated delivery times

After processing, the total delivery time is the sum of the dispatch time and the transport time. The transport time depends on the carrier (Correios or partner) and the destination, and is informed at checkout or in the quote.

• Dispatch time: up to 1 business day (may extend to 3 business days in specific cases)
• Transport time: as per carrier and destination
• Order cut-off time: 11:00
• Time zone: Brasília time (GMT-3)

Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

7. International shipments

We ship to most countries. The following conditions apply to orders destined for outside Brazil:

• Carriers: global operators (FedEx, DHL, UPS), depending on the destination and nature of the product. The choice of international logistics operator is at Cabo Eletro's discretion.
• Shipping costs: calculated based on destination country, weight and dimensions, and informed at checkout or in the quote.
• Delivery times: vary by country, shipping method and customs clearance time. The estimated time is informed at checkout or in the quote.

Taxes, duties and customs clearance

International orders may be subject to import duties, customs tariffs and handling fees charged by the destination country. These amounts are the buyer's responsibility and are not included in the product price or shipping cost.

Customs clearance follows the rules of the destination country and may affect the total delivery time. We recommend that you check the import rules and applicable taxes in your country before purchasing.

Documentation and restrictions

International orders are accompanied by applicable export documentation (such as a commercial invoice). Certain electrical and automation materials may be subject to import restrictions, technical or certification requirements in the destination country. If you have any questions about shipping to your country, please contact us before completing your purchase.

8. Tracking

After dispatch, we will send you the tracking code so you can follow the delivery of your order, for both domestic and international shipments.

9. Shipping restrictions

Some hard-to-reach locations or areas with delivery restrictions may have longer lead times or no delivery service from the carrier. Certain items may be subject to transport restrictions under applicable regulations or carrier rules. For international shipments, import restrictions and customs requirements of the destination country may also apply. If you have any questions about shipping to your postal code or country, please contact us before purchasing.

10. Failed delivery or returned packages

In the event of unsuccessful delivery attempts, an incorrect address or undelivered packages, the order may be returned to us. We will contact you to confirm the details and arrange a new shipment, which may incur an additional shipping cost.

Always check that the delivery address and details are correct before finalizing the order.

International shipments

For orders shipped abroad, international logistics operators make delivery attempts in accordance with their internal procedures. If the buyer does not receive the product after all attempts, the item will be held by the carrier and considered lost, with no possibility of re-shipment or refund by Cabo Eletro.

In these situations, Cabo Eletro will contact the customer through all available channels to try to resolve the occurrence. However, if receipt is not effected, the responsibility for the loss of the goods will lie entirely with the buyer, and Cabo Eletro will not bear any costs arising from the situation.

In the event of an incorrect address, the source of the error will be investigated. If it is established that the error originated with the customer at the time of order registration, Cabo Eletro will bear no responsibility or liability for the occurrence.

11. Lost or damaged packages

If your package is lost or damaged in transit, contact us immediately at comercial@caboeletro.com. We will open an investigation with the carrier and seek a resolution as quickly as possible.

We recommend inspecting the goods upon delivery and refusing the package if the packaging is open or damaged, in accordance with our Return Policy.

12. Updates to this policy

We may update this shipping policy periodically, to meet marketplace and advertising platform requirements (such as Google Shopping) or to improve our service. The most recent version will always be available on this page.

13. Contact information

Legal name: Cabo Eletro Comercial LTDA

CNPJ: 04.678.459/0001-08

Address: Rua Amélia Pyramo, 30 — CEP 30642-450, Belo Horizonte/MG, Brazil

Phone: (31) 98707-2283

WhatsApp: +55 31 99807-0099

Email: comercial@caboeletro.com

Service hours (Brasília time): Monday to Friday | 08:00 to 17:00

We aim to respond to your requests within 24 hours.