Exchange, Return and Refund Policy

At Cabo Eletro, we work to source materials from the best suppliers across Brazil in order to offer you high-quality products. Even so, the item you purchased may not be what you expected.

That is why, to ensure transparency in our relationship and keep our customers satisfied, our exchange and return policy is based on the Brazilian Consumer Protection Code (CDC). If you wish to exchange or return a product, please contact our Customer Service within 72 hours of receiving your order.

To be eligible for an exchange or return, the item must be in the same condition in which it was received: unused, with all accessories and tags, in its original packaging, and with the manufacturer's seal intact. You must also present the invoice or proof of purchase.

How to request an exchange or return

• Contact our Customer Service at comercial@caboeletro.com.
• If the request is accepted, we will send instructions on how and where to return the package.
• Items sent back without a prior request will not be accepted.

Any questions about exchanges or returns? Reach us at comercial@caboeletro.com.

Check your order on delivery

Remember that our products are not altered in any way at our Distribution Center. They are sent to you exactly as they were delivered to us by the supplier. What we do is check the condition of the products — confirming they are free of defects and in perfect condition — before shipping.

It is important that you always inspect your order at the moment of delivery by the carrier. Refuse the product if:

• The packaging is open or damaged;
• The product does not match the order;
• An accessory is missing.

Damage and discrepancies

If the item is received defective or damaged, or if you receive the wrong product, contact us immediately so we can assess the occurrence and resolve the situation.

Order cancellation (Right of withdrawal)

If you change your mind about the purchase, you have up to 7 calendar days from the date of receipt, in accordance with the Consumer Protection Code.

The product must be returned in its original packaging, with no signs of use or violation of the manufacturer's original seal, accompanied by the invoice.

For international orders shipped to countries outside the European Union, we also guarantee a period of 7 calendar days from the date of receipt to withdraw from the purchase. The product must be returned in the same condition in which it was received: unused, with all accessories and tags, in its original packaging, and with the manufacturer's seal intact, accompanied by the invoice or proof of purchase. In this case, the return shipping costs are the buyer's responsibility.

Exchange due to incorrect specification

Please pay attention to the specifications of the materials shown in the product description. Make sure you are choosing the correct model. If in doubt, contact our service channels to confirm the model before purchasing.

If a product purchased in our store is not the right model due to a customer error, please let us know within 7 calendar days from the date of receipt, at comercial@caboeletro.com, to report the occurrence and obtain clarification.

The exchange will be made for the full value of the returned products. Return shipping and the shipping of the new product are the buyer's responsibility.

For international orders, if the incorrect specification is Cabo Eletro's responsibility, we will issue a full refund of the amount paid and cover the return shipping costs. If the specification error is the customer's own, all return and new-product shipping costs are the buyer's responsibility.

Exchange due to defect

If a product purchased in our store — for both domestic and international orders — presents a defect, contact us within 7 calendar days from the date of receipt to report the occurrence and obtain clarification.

The refund or exchange will be made for the full value of the returned products, plus the shipping cost. Cabo Eletro reserves the right not to cancel or repair any product that shows signs of misuse.

For international orders, the customer has up to 30 calendar days from the date of receipt to report a defect or damage. Contact us at comercial@caboeletro.com with photos or videos that evidence the problem. Return shipping costs will be Cabo Eletro's responsibility in cases where the defect is confirmed.

Exchanges

The fastest way to ensure you receive what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

14-day period for shipments to the European Union

If the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without the need to provide a justification. As in the other cases, the item must be in the same condition in which it was received: unused, with tags and in its original packaging, accompanied by the invoice or proof of purchase.

Refunds

We will notify you as soon as we receive and inspect your return, letting you know whether the refund was approved.

Once the refund is approved, it is submitted through the payment provider used at checkout to the original payment method, and may take some time to reach the consumer:

• Credit card: may take up to two full billing cycles to process, depending solely on the card-issuing bank.
• Pix: available within 1 business day.
• Bank slip (boleto): available within 1 business day.

Remember that your bank or card operator may also take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you still have not received the refund, contact us at comercial@caboeletro.com.

For international orders, the refund is submitted through the payment provider used at checkout to the same payment method used in the purchase, and may take a few business days depending on the buyer's financial institution or card operator. The refunded amount corresponds to the original transaction amount, in the currency in which it was processed.

Contact information

Store name: Cabo Eletro

Legal name: Cabo Eletro Comercial LTDA

Address: Rua Amélia Pyramo, 30 — CEP 30642-450, Belo Horizonte/MG, Brazil

CNPJ: 04.678.459/0001-08

Phone / WhatsApp: +55 31 99010-3100

Email: comercial@caboeletro.com

Service hours (Brasília time): Monday to Friday | 09:00 to 17:00

We aim to respond to your requests within 24 hours.